Shipping policy

Shipping Policy

Last updated: 28 January 2026

1. Shipping Destinations

We currently ship to selected countries within the European Union and to international destinations where legally permitted.

If you have questions about shipping to your location, please contact us at wecare@gutcultured.com before placing an order.

2. Processing Time

Orders are typically processed within 1–2 business days after payment confirmation.

Please note:

  • Orders placed on weekends or public holidays are processed on the next business day

  • Processing time is separate from delivery time

3. Delivery Times

Estimated delivery times vary by destination and carrier and are provided at checkout.

Delivery times are indicative only and may be affected by factors beyond our control, including:

  • Carrier delays

  • Customs inspections

  • Weather or force majeure events

Gutcultured cannot be held responsible for delays caused by third parties.

4. Shipping Costs

Shipping costs are calculated at checkout and displayed before payment is completed.

Any applicable shipping fees are non-refundable once the order has been shipped, except where required by law.

5. Order Tracking

Where available, tracking information will be provided via email once your order has been dispatched.

6. Incorrect Address & Failed Delivery

Customers are responsible for providing accurate and complete shipping information.

If an order is returned to us due to:

  • an incorrect or incomplete address

  • failure to collect the parcel

  • refusal of delivery

We reserve the right to charge additional shipping costs for re-delivery.

7. Damaged or Incorrect Items During Shipping

If your order arrives damaged or you receive an incorrect item, please contact us within 14 days of delivery at wecare@gutcultured.com, including:

  • your order number

  • a description of the issue

  • clear photos of the package and product

Once verified, we will arrange a replacement in accordance with our Refund Policy.

8. Customs, Duties & Taxes (International Orders)

For international shipments outside the EU, customs duties, taxes, and import fees may apply and are the responsibility of the customer unless stated otherwise at checkout.

Gutcultured is not responsible for delays or additional costs caused by customs authorities